Privacy Policy

1. Introduction

Trozelonyz ("we", "our", "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website trozelonyz.world (the "Website") or purchase our products.

This policy is compliant with the General Data Protection Regulation (GDPR) (EU) 2016/679, the Irish Data Protection Act 2018, and other applicable data protection laws.

2. Information We Collect

2.1 Personal Data You Provide

We collect personal data that you voluntarily provide when you:

• Place an order on our Website
• Create an account
• Subscribe to our newsletter
• Contact us with inquiries
• Leave a review or feedback

This data may include:

• Name (first and last name)
• Email address
• Phone number (optional)
• Shipping and billing address
• Payment information (processed securely by our payment provider)
• Communication preferences

2.2 Automatically Collected Data

When you visit our Website, we may automatically collect certain technical data:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referral source
• Device identifiers

3. Legal Basis for Processing

We process your personal data based on the following legal grounds under GDPR Article 6:

• Contract Performance (Art. 6(1)(b)): Processing necessary to fulfill your order and provide our services
• Legal Obligation (Art. 6(1)(c)): Processing required to comply with legal requirements such as tax and accounting obligations
• Legitimate Interests (Art. 6(1)(f)): Processing for fraud prevention, security, and improving our services
• Consent (Art. 6(1)(a)): Processing based on your explicit consent, such as for marketing communications

4. How We Use Your Information

We use your personal data for the following purposes:

• Processing and fulfilling your orders
• Sending order confirmations and shipping updates
• Responding to your inquiries and providing customer support
• Processing payments securely
• Improving our Website and services
• Sending marketing communications (with your consent)
• Complying with legal obligations
• Preventing fraud and ensuring security

5. Data Sharing and Disclosure

We may share your personal data with:

• Service Providers: Third-party companies that help us operate our business, including payment processors, shipping carriers, and email service providers
• Legal Authorities: When required by law or to protect our legal rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal data to third parties.

6. International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When such transfers occur, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by the European Commission
• Binding Corporate Rules

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

• Order Data: 7 years after the transaction for tax and accounting purposes
• Marketing Data: Until you withdraw consent or 3 years from last interaction
• Technical Data: Up to 26 months for analytics purposes
• Customer Service Communications: 3 years after resolution

8. Your Rights Under GDPR

As a data subject, you have the following rights:

• Right of Access (Art. 15): Request a copy of your personal data
• Right to Rectification (Art. 16): Request correction of inaccurate data
• Right to Erasure (Art. 17): Request deletion of your data ("right to be forgotten")
• Right to Restriction (Art. 18): Request limitation of processing
• Right to Data Portability (Art. 20): Receive your data in a portable format
• Right to Object (Art. 21): Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at feedback@trozelonyz.world. We will respond to your request within 30 days.

Where we process your data for direct marketing, you have the right to object at any time to processing for such marketing, including profiling related to direct marketing (GDPR Article 21(2)). You can opt out of marketing emails by using the unsubscribe link in those emails or by contacting us.

9. Automated Decision-Making and Profiling

We do not use automated decision-making that produces legal effects concerning you or similarly significantly affects you. We do not carry out profiling within the meaning of GDPR Article 22 in connection with our Website or order processing.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• SSL/TLS encryption for data transmission
• Secure payment processing through PCI-DSS compliant providers
• Access controls and authentication measures
• Regular security assessments
• Employee training on data protection

11. Cookies and Tracking

We use cookies and similar technologies on our Website. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

12. Children's Privacy

Our Website is not intended for children under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified through our Website or by email. We encourage you to review this policy periodically.

14. Complaints

If you have concerns about how we handle your personal data, please contact us first. You also have the right to lodge a complaint with a supervisory authority. In Ireland, this is:

Our processing is also subject to the Data Protection Act 2018 (Ireland), which gives further effect to the GDPR in Irish law.

15. Contact Us

For any questions or concerns regarding this Privacy Policy or our data practices, please contact us: